Available in online and workshop formats (below)
A VALUE-DRIVEN APPROACH TO TRANSFORMING THE OPERATING MODEL THAT SUPPORTS A BUSINESS OR ORGANIZATION IN THE DIGITAL AGE - USING A SERVICE DESIGN TECHNIQUE LED BY THE CUSTOMER & USER JOURNEY
Available in online and workshop formats - see options listed below.
A clear focus on the customer viewpoint is used through this course ensuring that an 'outside in' measure on value is used rather than a internal company centric 'inside out' perception of what value is to a customer.
The course is brought to life throughout via a 'real world' case study to illustrate the application of the techniques. Workshop students even get to build the outputs in teams and perform role plays.
The OPERATING MODEL of a business is at the heart of how the business delivers value to customers. It is how all the components of the organization work together to deliver the products & services that support the Business Model. Whether you are concerned with growing profit, digitizing services, counteracting disruptions from new entrants or just reducing the cost of operations, changes in the elements of the Operating Model are required - services, processes, people, information, systems, suppliers, locations.
Service Design encapsulates customer value when delivered as a key driver. The method details how to transform a business operating model to deliver this value.
COMPETITION: Is your business falling behind in service richness or quality impacting your market share?
INNOVATION: Innovation is not integral to the normal process of Transformation in your business.
COSTS: Your cost base is too high - how do you cut this without impacting the service quality to customers?
EXPERIENCE: Your customers don't think you're doing a good enough job for them. How do you remedy this?
EFFICIENCY: Could you create systems to automate the right activities? Do you have too many manual processes?
DIGITAL: Are you spending money on digital transformation projects that are not delivering the right outcomes?
RESOURCES: Your teams are working in silos resulting in duplication. How do you resolve and share resources?
PEOPLE: How do you change attitudes, provide motivation, and create a more inclusive innovative culture?
PLANNING: How does your business attain a focus on the long-term whilst continuing to tactically deliver value ?
At Stratability, a wealth of practical experience cross industry has been harvested to develop our academy offerings. This workshop is applicable to all sectors of business looking for growth or to build sustainable services, including a high growth Startup or SME, a Large Global Corporate as well as Council or Government Departments and Non-profits. It is aligned to the following roles:
Self driven through portal
Work through the modules & exercises at your own pace. Monthly payment options.
Self driven + Instructor Webinars
As Online + live instructor led webinars covering key elements and modules. Monthly payment options.
A public classroom based workshop held at hub venues internationally
A classroom based workshop tailored to your specific requirements