Transforming Operating Models

With Service Design

A VALUE-DRIVEN APPROACH TO TRANSFORMING THE OPERATING MODEL THAT SUPPORTS A BUSINESS OR ORGANIZATION IN THE DIGITAL AGE - USING A SERVICE DESIGN TECHNIQUE LED BY THE CUSTOMER & USER JOURNEY 
  • Learn how to generate a Target Operating Model responsive to today's digital ecosystem using Service Design
  • Practise value driven analysis via a value methodology to create a value model for a business within the value ecosystem
  • Define a customer journey for a target value stream.
  • Design a target service aligned to your target value stream.
  • Build a plan of representative changes to the operating model to achieve your target service definition.
Download Brochure

Transforming Operating Models

With Service Design

A VALUE-DRIVEN APPROACH TO TRANSFORMING THE OPERATING MODEL THAT SUPPORTS A BUSINESS OR ORGANIZATION IN THE DIGITAL AGE - USING A SERVICE DESIGN TECHNIQUE LED BY THE CUSTOMER & USER JOURNEY 
  • Learn how to generate a Target Operating Model responsive to today's digital ecosystem using Service Design
  • Practise value driven analysis via a value methodology to create a value model for a business within the value ecosystem
  • Define a customer journey for a target value stream.
  • Design a target service aligned to your target value stream.
  • Build a plan of representative changes to  the operating model to achieve your target service definition.
Download Brochure

TOMSD International Workshop Schedule

LONDON, UK

19th-21st November 2018

3 DAY PUBLIC WORKSHOP: Transforming Operating Models with Service Design 

INSTRUCTOR: Julie Choo

London, Central London venue TBC

SOLD OUT

LONDON, UK

11th-13th February 2019

3 DAY PUBLIC WORKSHOP: Transforming Operating Models with Service Design

INSTRUCTOR: G Christison

London, Central London venue TBC

REGISTER HERE

SAN FRANCISCO

19-21st March 2019

3 DAY PUBLIC WORKSHOP Transforming Operating Models with Service Design

INSTRUCTOR: Julie Choo

                Venue: TBC                  

REGISTER HERE

MIAMI, USA

11-13th March 2019

3 DAY PUBLIC WORKSHOP:  Transforming Operating Models with Service Design

INSTRUCTOR: TBC

Venue: TBC

REGISTER YOUR INTEREST

 

Workshop Overview

DAY 1: The Operating Model and Target Operating Model are defined and THE STRATEGY JOURNEY Framework explained.  Value & Capability Modelling are explored and we dive into a practical case study with exercises to illustrate how to conduct value modelling.


DAY 2: We cover Heatmap Analysis, Customer Journey Analysis and Value Stream design as they support Service Design with exercises from the case study to illustrate.


DAY 3: We show you how to create Target Capability definitions for a new service, including Process and Data Analysis, and a High Level System Architecture. There is also an Introduction to Transformation roadmap Planning. 

Who Should Attend?

At Stratability a wealth of practical experience cross industry has been harvested to develop our academy offerings.  This workshop is applicable to all sectors of business whether a Startup, SME or a Large Global Corporate as well as Council or Government Departments and Non-profits and aligned to the following roles:

  • Product Managers
  • Business Service Owners/Designers
  • Strategy & Innovation Specialists 
  • Enterprise & Domain Architects 
  • Process Architects & Analysts
  • Business Architects & Analysts

Workshop Learning Approach

The workshop interweaves elements of theory, best practice and evaluation to give an applied learning experience. A case study is used throughout the workshop to bring the theory to life.

Attendees are split into groups to undertake a number of practical exercises and activities. The groups will present their outputs at various points during the workshop. The activities will predominantly be carried out around the classroom or the break out areas. The course does not use any software or modelling tools.

Time is available at the end of the workshop to reflect on how what you have learnt can be applied to your current challenges

"Following training from Stratability, my team was able to successfully deliver a TOM project for a large global investment banking client, and we even exceeded their expectations in a very short period of time. When it comes to Operating Model Design and Business architecture we are very happy to have learnt from one of the best in the industry."

Stuart McClymont
Managing Director, Base60 & JDX Consulting

"The key thing that I learnt on the course was how to look at the business as a total entity and develop key processes throughout the business. It’s going to enable me to go back into my business and focus on what we do and what we offer from strategy to delivery. From that perspective, the course was outstanding."

Clive Dalton
Digital & Business Intelligence Manager, Synergy

"My understanding of operating models has moved up from a one or two to a three or four and this brings value back to my clients. I can also articulate how to troubleshoot and where we can help our clients through transformation. I would recommend this course to anyone who is on a journey to understand, or prepare for, going through a business transformation or looking for ways to improve efficiency in their organization."

Andy Len
Director of Client Services, Dell EMC

Have a question about the workshop content or schedules?

Close

50% Complete

Two Step

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.